Last updated: 22 July 2026
This policy explains your rights to cancel our services and receive a refund. It should be read alongside our Terms and Conditions.
1. Consumer 14-day cooling-off period (B2C only)
If you are an individual consumer engaging our services for purposes outside your trade or profession, you have a legal right to cancel within 14 days of forming the contract, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The 14-day period starts on the day after we confirm your order.
How to exercise this right
Send a clear written statement of your decision to cancel to info@max-tech-solutions.com, including:
- your name and contact details;
- the service you booked;
- the date of the contract.
You may use the model cancellation form in the appendix of the Regulations, but it is not compulsory.
Refund of B2C cancellations
If you cancel within 14 days and we have not started work with your express consent, we will refund all payments received within 14 days of your cancellation notice, using the same payment method you used unless you agree otherwise.
If you asked us to start within the 14-day period
If you asked us in writing to begin providing the service before the 14-day period ended, and you cancel before completion:
- you must pay us a proportionate amount for the services performed up to the point you told us of your cancellation; and
- the remaining balance will be refunded within 14 days.
If you asked us to start the service within the 14-day period and the service has been fully performed during that period with your express acknowledgement that you will lose your right to cancel once fully performed, then no refund is due.
By instructing us in writing to begin work during the 14-day cooling-off period, you acknowledge and agree to this waiver.
2. Business (B2B) cancellations
If you are engaging us for business purposes, the 14-day cooling-off period does not apply. Cancellation is governed by the terms of your Proposal and the Terms and Conditions.
3. Cancellation of monthly retainers
Retainer arrangements are billed monthly in advance. Either party may cancel with:
- 30 days’ written notice for business clients;
- 14 days’ written notice for individual consumer clients.
The notice period begins on the date we receive your written cancellation. We will continue to provide the Services during the notice period, and Fees for the notice period are payable in full.
We do not provide refunds for portions of a month already paid unless we agree otherwise in writing.
4. Cancellation of fixed-price projects
Fixed-price projects may be cancelled by either party with written notice, subject to the following:
- We will invoice for all work performed up to the date of cancellation, calculated on a pro-rata basis or based on the value of Deliverables completed, whichever is greater.
- Any deposits paid are applied to the cancellation invoice. If the deposit exceeds the value of work performed, we will refund the difference within 14 days.
- Any deposit paid to cover our commitment of resources for the project is non-refundable to the extent it reflects work already scheduled or performed.
5. Non-refundable items
The following costs are non-refundable under any circumstances, whether you are B2C or B2B:
- Advertising spend paid to third-party platforms (Google Ads, Meta Ads, Bing Ads, etc.) — these funds are transferred to the platform and are outside our control;
- Third-party licences and subscriptions (hosting, software, plugins, stock imagery) purchased on your behalf and delivered;
- Domain registration fees;
- Time-based professional consulting hours already delivered (whether individually invoiced or included in a retainer).
6. Refunds due to fault by us
If we materially fail to deliver the Services as agreed and do not remedy the failure within 14 days of written notice from you, you may terminate the contract and receive a refund of Fees paid for undelivered work, calculated on a pro-rata basis.
7. Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us and giving us a reasonable opportunity to resolve the issue, we reserve the right to suspend Services immediately and to pursue recovery of the disputed amount plus any chargeback fees.
8. How refunds are paid
Approved refunds are paid to the same payment method used for the original payment within 14 days of approval. If that is not possible (for example, the card has expired), we will contact you to arrange an alternative method.
9. Contact
To make a cancellation or refund request:
MAX TECH SOLUTION LTD
Email: info@max-tech-solutions.com
Phone: +44 7537 135819
Address: 1 Grafton Way, London, WC1E 6JN, United Kingdom