Privacy Policy

Last updated: 22 July 2026

1. Who we are

MAX TECH SOLUTION LTD (“we”, “us”, “our”) is a company registered in England and Wales under company number 16996097. Our registered office is 1 Grafton Way, London, WC1E 6JN, United Kingdom.

We are the data controller for the personal data described in this Privacy Policy. If you have any questions about how we handle your personal data, please contact us at info@max-tech-solutions.com.

2. Scope of this policy

This Privacy Policy explains how we collect, use, share, and protect personal data when you:

  • visit our website at https://max-tech-solutions.com;
  • contact us through our contact form, email, or telephone;
  • request or use our services (IT consulting, website development, digital advertising, SEO, technical support);
  • book a meeting through our online scheduling tool.

3. Personal data we collect

We collect the following categories of personal data:

  • Identity data: name, job title, company name.
  • Contact data: email address, telephone number, business address.
  • Enquiry data: the content of messages you send us, including project descriptions and questions.
  • Booking data: meeting date, time, and any information you provide when scheduling a call.
  • Contract and billing data: billing address, VAT number (if applicable), invoice history, payment records.
  • Technical data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit.
  • Marketing data: your preferences for receiving communications from us.

We do not knowingly collect any special category data (such as data revealing racial or ethnic origin, political opinions, or health information).

4. How we collect personal data

We collect personal data:

  • directly from you, when you fill out a form, send us an email, book a meeting, or engage us as a client;
  • automatically, through cookies and similar technologies when you use our website (see our Cookie Policy);
  • from third parties, such as analytics providers, advertising platforms, and publicly available business directories.

5. Legal bases for processing

We only process personal data where we have a lawful basis under Article 6 of the UK GDPR:

  • Responding to enquiries and providing quotes — Legitimate interest (running our business)
  • Providing services under a contract — Performance of a contract
  • Sending invoices and managing payments — Performance of a contract / Legal obligation
  • Accounting, tax, and legal record-keeping — Legal obligation
  • Sending marketing emails — Consent (which you may withdraw at any time)
  • Website analytics and performance — Consent (via cookie banner)
  • Fraud prevention and site security — Legitimate interest (protecting our operations)

6. How we use your personal data

We use personal data to:

  • reply to your enquiries and provide information about our services;
  • prepare quotes, proposals, and contracts;
  • deliver the services you have engaged us to provide;
  • process payments and issue invoices;
  • provide customer support and manage our client relationships;
  • send you service-related communications (updates, changes to policies, technical notices);
  • send marketing communications (only where you have opted in);
  • improve our website, services, and marketing;
  • comply with our legal, regulatory, and tax obligations;
  • prevent fraud and protect the security of our website and services.

7. Sharing your personal data

We do not sell your personal data. We share personal data only with:

  • Service providers that help us operate our business, including web hosting, email delivery, cloud storage, accounting software, payment processors, and customer relationship management tools. These providers act as our processors and are contractually bound to protect your data.
  • Advertising platforms (such as Google Ads, Meta, Bing Ads) when we run campaigns on your behalf — we only share data necessary for campaign delivery and reporting.
  • Professional advisers including lawyers, accountants, and auditors, where necessary and under confidentiality obligations.
  • Public authorities and regulators, where required by law (for example, HMRC, ICO, or under a court order).
  • Successors in interest, in the event of a merger, acquisition, or sale of business assets.

8. International data transfers

Some of our service providers are located outside the United Kingdom. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

  • an adequacy decision by the UK government confirming that the destination country provides adequate protection;
  • the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses;
  • other approved transfer mechanisms under the UK GDPR.

You can request a copy of these safeguards by contacting us at info@max-tech-solutions.com.

9. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

  • Enquiry data (no engagement) — 12 months from last contact
  • Client contract and project files — 7 years after end of engagement (tax and accounting requirements)
  • Billing and financial records — 7 years (HMRC requirement)
  • Marketing subscriber data — Until you unsubscribe, plus 30 days
  • Website analytics data — 26 months (Google Analytics default)

When the retention period ends, we securely delete or anonymise the personal data.

10. Your rights under UK GDPR

You have the following rights in relation to your personal data:

  • Right of access — request a copy of the personal data we hold about you.
  • Right to rectification — request that we correct inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”) — request that we delete your personal data, subject to legal exceptions.
  • Right to restrict processing — request that we limit how we use your data.
  • Right to data portability — request that we transfer your data to another organisation in a structured, commonly used format.
  • Right to object — object to processing based on legitimate interest, including for direct marketing.
  • Right to withdraw consent — where we process data based on your consent, you may withdraw it at any time.
  • Rights relating to automated decision-making — we do not use automated decision-making that has legal or similarly significant effects.

To exercise any of these rights, please contact us at info@max-tech-solutions.com. We will respond within one month.

11. Cookies

We use cookies and similar technologies on our website. Please see our Cookie Policy for details.

12. Marketing communications

We only send marketing emails to people who have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by emailing us at info@max-tech-solutions.com.

We rely on the “soft opt-in” rule under PECR for existing clients, meaning we may send marketing about similar services to clients who have not opted out.

13. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted connections (HTTPS), access controls, regular software updates, and secure backup procedures.

No system is perfectly secure, and we cannot guarantee absolute security. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals where required.

14. Children’s data

Our services are directed at businesses and adults. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have collected data from a child, please contact us and we will delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the policy reflects the most recent version. For material changes, we will notify you by email (if we have your address) or by prominent notice on our website.

16. Complaints

If you have a concern about how we handle your personal data, please contact us first and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk
  • Telephone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

17. Contact us

For any questions about this Privacy Policy or how we handle your personal data:

MAX TECH SOLUTION LTD
1 Grafton Way, London, WC1E 6JN, United Kingdom
Email: info@max-tech-solutions.com
Phone: +44 7537 135819